White Screen WordPress

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This topic contains 11 replies, has 2 voices, and was last updated by  Raja CRN 9 years, 4 months ago.

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  • November 24, 2014 at 7:56 pm #4317

    Chris
    Member

    I bought the pro version of this product as I was excited about it due to having the silver mag pro. But when I try to install, it goes blank. Meaning my wordpress loads nothing but a white screen for the actual website and the dashboard. Is there anything you can do about this?

    November 25, 2014 at 12:27 pm #4330

    Raja CRN
    Keymaster

    Hello,

    Please share your site link. Did you get any errors? Did you upload the the theme via FTP?

    Provide the details. Will help you now..

    November 25, 2014 at 12:33 pm #4331

    Chris
    Member
    This reply has been marked as private.
    November 25, 2014 at 1:29 pm #4332

    Raja CRN
    Keymaster

    Hi,

    Could you please share your FTP details with us? Use Private reply.

    We appreciate your your feedback and patience.

    November 25, 2014 at 1:31 pm #4333

    Chris
    Member
    This reply has been marked as private.
    November 25, 2014 at 1:38 pm #4336

    Raja CRN
    Keymaster
    This reply has been marked as private.
    November 25, 2014 at 1:40 pm #4337

    Chris
    Member
    This reply has been marked as private.
    November 25, 2014 at 1:56 pm #4338

    Raja CRN
    Keymaster

    Hello,

    Please delete the theme and upload via the WordPress dashboard. There multiple character encoding issues. The reason of the errors : You are using lower PHP versions.

    Just upload the theme via WP and we’ll fix other errors.

    Thanks

    November 25, 2014 at 2:03 pm #4339

    Chris
    Member
    This reply has been marked as private.
    November 25, 2014 at 2:07 pm #4340

    Raja CRN
    Keymaster

    Thanks for your swift actions. Now, Your site is working without any issues.

    Please clear WP super cache and check your site.

    November 25, 2014 at 2:09 pm #4341

    Chris
    Member
    This reply has been marked as private.
    December 3, 2014 at 12:13 pm #4396

    Raja CRN
    Keymaster

    Hi,

    We’ve updated the theme. Please Install the new version and Let me know, If you have any problems.

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Viewing 12 posts - 1 through 12 (of 12 total)

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