Still Unable to Use BfastMag Pro

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This topic contains 3 replies, has 2 voices, and was last updated by  cwarner 6 years, 7 months ago.

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  • October 3, 2017 at 11:43 pm #8503

    cwarner
    Member

    Hi Raja,

    You did an install for us on the theme, it looks great but we can not make any modifications to the theme at all. When hitting “Customize” it troughs a 500 error — Spoke to the server company (Godaddy) and they say it is an error in the Theme files. Please address this asap.

    The account is under: cwarner

    URL: http://temp.howtostartlifeover.com

    My Email is [email protected]
    Contact me for login Details please — unless you can find them on the original ticket

    I posted responses in the original ticket but you never responded

    October 4, 2017 at 6:39 am #8505

    Raja CRN
    Keymaster

    Hello,

    Thanks for adding details. We’ve asked for the details in your last Thread. But You never Responded for the past 10 days.

    Our Reply to your Last Thread:

    No One has facing this issue. We need error logs to fix this issue. If you can share the error logs, We’ll fix ASAP. Share your FTP details, We’ll check and fix things. It could be any PHP or server compatible issue.

    However, We’ll check and fix the issues if there is any from our Theme.

    We’ve Fixed your Issue. It is Server Cache Memory issue. We’ve cleared out the cache, Now the Live Customizer Loads in your site.

    October 4, 2017 at 4:41 pm #8508

    cwarner
    Member

    Thank you it is working now

    October 4, 2017 at 4:43 pm #8509

    cwarner
    Member
    This reply has been marked as private.
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