Purchase Pro and it wont install….lite was fine

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This topic contains 3 replies, has 2 voices, and was last updated by  lee.molton 6 years, 7 months ago.

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  • September 22, 2017 at 4:02 pm #8375

    lee.molton
    Member

    I just purchased pro and it wont install I get error 500 when i try and active theme, and live preview does not work, the lite version works fine. Please can you advise or refund?

    September 22, 2017 at 9:17 pm #8377

    Raja CRN
    Keymaster

    Hello,

    We regret for the inconvenience caused. Looks like zip file is damaged or missed some files. Please re-download the Package and install it again.

    Unzip the downloaded package to get the theme zip file inside. If you still has any issues, Our support team will assist you.

    Thanks.

    September 23, 2017 at 2:32 am #8381

    lee.molton
    Member

    oh no , I installed the free lite version now to go on with lol, ok I will have to do the upgrade I think
    will have to do Monday now as I am working all weekend , thank you for your answer 😀

    October 3, 2017 at 7:45 pm #8492

    lee.molton
    Member

    All fixed – thank you for your help 😀

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