I paid for premium package of silver mag but yet to get it

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This topic contains 6 replies, has 3 voices, and was last updated by  Hayley 9 years, 1 month ago.

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  • February 20, 2015 at 5:01 pm #4915

    PhilmoreHost
    Member

    Kindly provide the premium license for silver mag, i paid not too long ago and am yet to get what i paid for.
    See payment receipt below

    PayPal logo Feb 20, 2015 01:16:35 PST
    Transaction ID: 31N81111AT327602G
    Hello Philmore-ICT Limited,

    You sent a payment of $29.00 USD to Rajendran C.

    It may take a few moments for this transaction to appear in your account.
    Merchant
    Rajendran C
    Instructions to merchant
    You haven’t entered any instructions.
    Description Unit price Qty Amount
    SilverMag Pro
    $29.00 USD 1 $29.00 USD
    Subtotal $29.00 USD
    Total $29.00 USD
    Payment $29.00 USD
    Charge will appear on your credit card statement as “PAYPAL *SALES”

    February 20, 2015 at 5:07 pm #4916

    Raja CRN
    Keymaster

    Hi,
    Thanks for your purchase. You can download the pro version from your ThemePacific account. Also, we send you the theme via email. Let me know, if you have any other issues.

    February 20, 2015 at 8:36 pm #4918

    Raja CRN
    Keymaster

    Hello,

    You are already logged in. https://themepacific.com/my-account/. You can get the theme link in your orders. Just find out that, already you have downloaded the theme

    Thanks.

    April 3, 2015 at 11:45 pm #5152

    Hayley
    Member

    I am unable to get my SilverMag Pro download also. Every time I try to download it, it immediately tells me it lost connection even though my internet is working with everything else I have up.

    I tried to send a message through the contact us page asking if there was another way to receive the .zip file, but it told me the message didn’t send.

    April 3, 2015 at 11:48 pm #5153

    Hayley
    Member

    Also it now says I have 79 downloads left (apparently from me trying to get the first download attempt to work) and not a single download has gone through.

    April 3, 2015 at 11:52 pm #5154

    Raja CRN
    Keymaster

    Hi,

    Now, You can download the file. Small issue in the server returns the timeout error.

    Sorry for the inconvenience caused.

    April 3, 2015 at 11:54 pm #5155

    Hayley
    Member

    Thank you for the quick response! The download did go through finally.

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