Facebook Likes – number is missing

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This topic contains 11 replies, has 3 voices, and was last updated by  John 8 years, 9 months ago.

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  • June 22, 2015 at 11:16 am #5701

    John
    Member

    Hopefully you can help me with this. I noticed today that the small Facebook “Likes” box was not displaying the number of likes anymore. The number was gone, and the Facebook tab now appeared shorter than the Twitter tab that is next to it. I have no idea what could have caused this. Is there a way to fix this? I am attaching a screenshot to show what i am looking at.

    June 23, 2015 at 10:32 pm #5715

    Raja CRN
    Keymaster

    Hello,

    If the issues still persists, please share login details of your site.

    Thanks.

    Note: Use set as Private Reply.

    June 24, 2015 at 4:26 am #5716

    John
    Member
    This reply has been marked as private.
    June 24, 2015 at 5:17 am #5718

    John
    Member
    This reply has been marked as private.
    June 25, 2015 at 7:05 pm #5737

    Long
    Member

    My website’s Facebook Likes, number is missing. Please guide how to fix. Thanks.

    June 27, 2015 at 12:06 am #5740

    John
    Member

    It looks like this may be a system wide issue affecting other sites. I see the Facebook counter is also missing on the demo page now:

    http://demo.themepacific.com/silvermag-pro/previewbar/

    July 12, 2015 at 11:27 pm #5803

    Raja CRN
    Keymaster

    Hello,

    Sorry for the delay. We’ve fixed that and updated the theme. Last 4 days, testing process is going on with other updates. We’ve finished the update and will be uploaded soon.

    Thanks.

    July 15, 2015 at 5:17 am #5817

    John
    Member
    This reply has been marked as private.
    July 15, 2015 at 11:01 pm #5819

    Raja CRN
    Keymaster

    Hello,

    Please Read this Guide: https://themepacific.com/how-to-get-facebook-fan-page-like-count-with-oauth-app-secret-key-andapp-id/5804/

    Go to Social Counter Widget and follow the above guide.

    July 17, 2015 at 1:14 am #5840

    John
    Member

    I followed all of the steps you have posted, and entered my Facebook page name, the Facebook App ID, and the Facebook App Secret. No change. The Like numbers still do not display on screen.

    July 17, 2015 at 7:59 am #5844

    Raja CRN
    Keymaster

    Hello,

    If you have followed the above guide,It should Work. See our demo page, it is working. Only after We have tested the theme, we’ put it on for download to our buyers.

    Thanks.

    July 17, 2015 at 11:27 am #5845

    John
    Member

    I’ve followed all of the instructions, but it still does not display the numbers. The guide provided, frankly, is hard to understand. I looked at videos on youtube that simplified it, but still no change on the website. It might be good to simplify those instructions.

    July 17, 2015 at 1:53 pm #5886

    Raja CRN
    Keymaster

    Hi,

    We’ve clearly mentioned that, You need Facebook App ID and secret key to get Facebook likes count in the theme. It is not our change, The Facebook has updated their Graph API. No other users of our theme have found that our guide is not so clear

    If you have any doubt that in the Guide, You can ask it in the comment section of the post.

    Hope you understand. If you still don’t know how to do it, email us.

     

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