Customize option is not working.

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This topic contains 4 replies, has 2 voices, and was last updated by  Raja CRN 6 years, 7 months ago.

Viewing 5 posts - 1 through 5 (of 5 total)
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  • September 28, 2017 at 10:28 am #8410

    RAHUL
    Member

    Hello,
    I have installed this theme but when I am clicking on Customize option, Nothing is getting loaded and it is showing the blank page.

    I have sent you the details in mail. Request you to please help.

    Thanks.

    September 28, 2017 at 10:29 am #8411

    Raja CRN
    Keymaster

    Hello,

    We’ll check and fix if there is any issue.

    Thanks.

    September 28, 2017 at 10:47 am #8412

    Raja CRN
    Keymaster

    Hello,

    Please enable wp_debug true in your wp_config.php file in WordPress Root Directory. Our other users haven’t face this issue. However To know error, We are asking you to enable debbug mode.

    If you don’t know, how to do it, share your FTP Login details.

    More : https://codex.wordpress.org/WP_DEBUG

    September 28, 2017 at 11:10 am #8413

    RAHUL
    Member

    Dear Raja,
    I have enabled debugging mode ON by following change. Could you please now check the issue.

    /define(‘WP_DEBUG’, true);

    Thanks.

    September 28, 2017 at 11:12 am #8414

    Raja CRN
    Keymaster

    Hello,

    Now, The customize Feature is working flawlessly. We don’t have see any errors in your site with our theme

    Thanks.

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Viewing 5 posts - 1 through 5 (of 5 total)

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