Breaking News Ticker (Pro Version) error

Tagged: [an error occurred while processing the directive], Breaking News Ticker

This topic has 15 replies, 2 voices, and was last updated 11 years, 3 months ago by gambanateam.

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September 18, 2013 at 9:18 am #1529

gambanateam
Member

Hello!

I have purchased the Pro Version of the theme but Breaking News Ticker still shows the error:

[an error occurred while processing the directive].

After purchase it worked and then I changed the title. So it stopped working after that. Could you please help me.

Thank you!

September 18, 2013 at 10:56 am #1530

Raja CRN
Keymaster

Hi, Post your Blog details, We’ll check it out.

September 18, 2013 at 11:01 am #1532

gambanateam
Member

What details do you need? I would like to send in a private message.

September 18, 2013 at 11:05 am #1533

Raja CRN
Keymaster

Post your blog URL, Temp Password and username.

September 18, 2013 at 11:14 am #1534

gambanateam
Member

This reply has been marked as private.

September 18, 2013 at 11:15 am #1535

gambanateam
Member

This reply has been marked as private.

September 18, 2013 at 11:31 am #1536

gambanateam
Member

Do you see the data posted above?

September 18, 2013 at 11:46 am #1537

gambanateam
Member

I have one more problem: Short description of the website can not be seen and the font of Website Name became so small.

September 18, 2013 at 12:27 pm #1538
Raja CRN
Keymaster
Hello,

Seems that you have a problem in the file permission in your server. Please read the similar issues faced by others http://www.bluehostforum.com/showthread.php?32117-an-error-occurred-while-processing-this-directive.

Also, try to update your WordPress to the latest version. And, check your blog by disabling all WordPress Plugins.

To increase font size, add the following code in the custom css of Styling tab in Theme Options panel.
```
#logo {
font-size:34px;
}
```
Thank you.
September 18, 2013 at 1:01 pm #1539

gambanateam
Member

New error: When I try to go to the post page, I see the error “Page Not Found”.

September 18, 2013 at 1:08 pm #1540

Raja CRN
Keymaster

Hi,

I think, you are using the nginx server. It needs the different configuration. I don’t know, you have followed those rules.

Please enable the support account to the admin account, so that we can test your blog.

Thanks.

September 18, 2013 at 1:08 pm #1541

gambanateam
Member

Thanks for the recommendations hereabove.

The font size is ok now. I inserted the log, then disabled it again and the Title with descriptions became normal.

I tried to disabled all WordPress Plugins but the issue still exists. The last attempt – to follow the recommendations from the link.

Thank you!

September 18, 2013 at 1:15 pm #1542

gambanateam
Member

The issue with the error was resolved. I disabled all plugins which caused the error.
Thank you!

September 19, 2013 at 2:37 pm #1555

gambanateam
Member

The problem still exists but we found out that the ticker does not cause the problem of appearance of the error messages. We have reinstalled WordPress, updated it to the latest version, but there are still error messages [an error occurred while processing the directive].

May be the theme tries to access something that is in a public directory?

Concerning the file permission in our server: we have no C-panels and it’s ok with the rights in the server.

September 19, 2013 at 5:51 pm #1557

Raja CRN
Keymaster

Hi,

We’ve tested this WordPress theme in the Nginx server without using any extra services like Cpanel. But We haven’t faced any issues while testing the theme in the Nginx Linux servers. So,we can assure you that, if WordPress works normal, then theme will support the installation.

Could you please test the theme with a new installation without installing any plugins? Don’t migrate the files, just do a fresh installation of WordPress and the theme.

Thanks.
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