Black bar and Missing image – Customized

This topic has 9 replies, 2 voices, and was last updated 9 years, 7 months ago by Serge.

Viewing 10 posts - 1 through 10 (of 10 total)

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May 15, 2015 at 1:19 pm #5475

Serge
Member

just updated to version 4 and now i am getting this (circled in red). how do i get rid of it ?
Additionally before version 4 (circled in green), i had a custom image there but now it is at WP default. how do i get my custom image back ?

http://img8.uploadhouse.com/fileuploads/21138/21138988ada3f75843286d2bc9684a99c6521e45.png

May 15, 2015 at 7:25 pm #5484

Raja CRN
Keymaster

Hello,

Please download the 4.0.1 minor update. In previous version also, we had set the same default image. So, we don’t know, if you have changed it not.

Thanks.

May 16, 2015 at 5:53 am #5496

Serge
Member

even though i’ve updated.

http://img6.uploadhouse.com/fileuploads/21142/21142396f70f5ddaffa3014a95b2a2a3c4f62625.jpg

i still get it

http://img5.uploadhouse.com/fileuploads/21142/211423958729d660f5ab77d3c32b051821b9db3d.jpg

May 16, 2015 at 12:17 pm #5498

Raja CRN
Keymaster

Please deactivate all your plugins and check your site. If that doens’t solve, share your temporary login details. Use Set as Private reply.

Thanks

May 18, 2015 at 8:12 am #5518

Serge
Member

This reply has been marked as private.

May 19, 2015 at 7:23 pm #5525

Serge
Member

were you able to find out why ?

May 20, 2015 at 9:36 pm #5534

Raja CRN
Keymaster

Hello,

We’ve checked your site. Looks like, you have customized the site. Isn’t? If not, We’ll install the theme from our side to your blog.

May 21, 2015 at 9:42 am #5540

Serge
Member

the site has been customized yes, however the part that was modified was content.php . using this – https://themepacific.com/support/topic/remove-feat-image/#post-4122 .

If i do put back that code, the blackbox will disappear. however due to the post that i am doing i will need to remove the featured image part.

May 21, 2015 at 12:14 pm #5542

Raja CRN
Keymaster

Hello,

So, This is not the theme issue.
If you remove some section, these things could happen when you don’t customize the overall layout. However, we will try to give you the instructions to clear those issues.

Thanks

May 21, 2015 at 4:16 pm #5544

Serge
Member

thanks. do reply back as a private message .
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